Bitfinex Support Hub
We're Available to Support You at Every Turn
At Bitfinex, your satisfaction is our top priority. Our dedicated support staff is available to assist you with any questions or obstacles you encounter, ensuring a smooth and enjoyable trading experience.
Connect for SupportMultiple Ways to Reach Us
Email Support
Assistance offered for frequent questions. Replies provided within 24 hours.
Send EmailPhone Support
Reliable support for pressing or intricate matters. Reach us Monday to Friday, 9 AM – 6 PM (EST) at Bitfinex.
Call NowCommunity Forum
Connect with fellow users, exchange knowledge, and find solutions to frequently asked questions.
Join the Community NowReach Out Anytime
Live Chat
24/7
Available around the clock for immediate assistance
Email Support
Fast reply assurance
Offers quick replies during business days.
Phone Support
Empowerment Through Independent Wealth
9 AM – 6 PM (ET)
Help Center
Always available
Access round-the-clock assistance
Assistance is Simple
1. Log In
Log into your Bitfinex account by going to the Bitfinex website and entering your login details.
2. Discover Support Portal
Check the "Support" or "Help" area typically found in the footer or primary navigation.
3. Select Communication Option
Select between chat support, email, phone assistance, or utilize self-service features as per your preference.
4. Provide Details
For prompt assistance, kindly share your account details along with the nature of your inquiry or problem.
Explore Options Solo
Help Center
Explore our extensive resource hub packed with insightful tutorials and informative content.
Access ResourceVideo Tutorials
Discover comprehensive video guides to learn about Bitfinex's features.
Access ResourceEnhance Your Assistance Journey
Be Clear: Clearly express your issue, including any relevant details or updates.
Include account details: Offer vital information and /images if necessary to help the customer service team in addressing your concern.
Select the Best Method: Utilize live chat for immediate assistance and email for comprehensive questions.
Explore Bitfinex: Get instant solutions prior to contacting support.
Keep Records Handy: Make sure to have your account details, transaction IDs, and relevant screenshots ready when contacting customer support.
Reach Out: If you do not get a prompt reply, reach out to support once more using the same or a different approach.